• Commitment to customer service aiming at meeting the clients' needs;

• Integration of the organization's objectives with those of its employees, clarifying the roles of every individual and the importance of fulfilling their mission;

• Continuous improvement through exchange and trainings, promoting awareness on the importance of quality;

• Transparent and effective communication among employees, vendors and customers, by growing a co-operative and harmonious environment;

• Ethical, professional, transparent and objective conduct, complying with laws and regulations.

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